| About Us This web site is owned and operated by S J & S M Yarrow, trading as Forwoods Music, who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Forwoods Music by Mail P.O Box 321 Dover Kent CT15 7YQ United Kingdom Phone: 0800 072 0354 Fax: 01304 826620 Email: info@forwoods.co.uk VAT Reg No: GB 775 5706 91 Thank you for choosing Forwoods Music by Mail. |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling For delivery in the UK the following delivery charges apply: Order value up to £10.00 delivery charge £2.50 Order value up to £20.00 delivery charge £3.00, then add £1.00 per £10.00 of order value, up to a maximum of £7.00 Orders over £100.00 are delivered carriage free in the UK For delivery in the European Union the following delivery charges apply: Order value up to £20.00 delivery charge £4.00, then add £2.00 per £10.00 of order value, up to a maximum of £20.00 We do not accept international orders with a value over £100.00 through our online store. Please email us with your requirements. For delivery in the Rest of the World the following delivery charges apply: Order value up to £20.00 delivery charge £6.00, then add £3.00 per £10.00 of order value, up to a maximum of £30.00 We do not accept international orders with a value over £100.00 through our online store. Please email us with your requirements. |
| Delivery Schedule We will normally despatch your order to you within 24 hours. International orders are generally received by you within 10 days. We have learned from experience not to make promises regarding delivery. We aim simply to provide you with a reliable service at a reasonable cost. To keep our prices competitive we do not keep huge stocks of any particular item. No matter how good our stock control, there will occasionally be times when a particular item is not immediately available. Sometimes this will be due to overwhelming demand, and sometimes it will be due to circumstances beyond our control, such as the item having gone to reprint or out of print. You should be aware that your credit card is charged automatically online at the time you place your order. In the circumstances outlined above, we will do our best to contact you and inform you of any anticipated delays. You may cancel your order at any time if you are not happy to wait. |
| Back Orders If the item you require is not in stock it will automatically be back ordered for you and supplied when new stock arrives, usually within 7-10 days. Occasionally we have may difficulty obtaining the item you require from the publisher. If this is the case we will endeavour to inform you how long the wait is likely to be and we will ask you to either confirm or cancel your order. You must inform us within 7 days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. |
| Tax Charges Printed music is currently zero-rated for VAT in the UK. On all accessories, music gifts and other eligible items, VAT is currently charged at 20% in the UK. This is included in the price shown in our online catalogue. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We hope that you will be totally satisfied with your order from Forwoods. If for any reason the items do not meet your expectations, please let us know and we will provide the necessary authorisation to return them, where appropriate. |
| Reaching Us If you have any problems at all regarding this site, or if you need to contact us for any reason, please email us. Alternatively, you can call us on our freephone number 0800 072 0354 or fax us on our freefax number 0800 716513. If you prefer you can write to us at P.O. Box 321, Dover, Kent, CT15 7YQ. (If you are phoning from outside the UK, please use our regular phone number +44 1304 872812 or fax number +44 1304 826620) |
| Privacy Policy Forwoods Music does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |